Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about our smart music boxing equipment.
Product Information
What is a smart music boxing machine?
Our smart music boxing machines are innovative home fitness devices that combine boxing training with Bluetooth-enabled music and LED feedback. They provide an engaging, rhythm-based workout experience that helps improve coordination, speed, and cardiovascular fitness while making exercise fun and interactive.
How does the Bluetooth connectivity work?
Simply pair your smartphone or tablet with the boxing machine via Bluetooth to play your favorite music during workouts. The device syncs with the rhythm, creating an immersive training experience with LED lights that respond to your punches and the beat.
Is it suitable for children?
Yes! We offer models specifically designed for children, including our Music Boxing Machine For Kids and Intelligent Music Sports Boxing Machine Children Boxing Trainer. These are perfect for kids to develop coordination, fitness, and have fun while staying active at home.
What's included in the package?
Each boxing machine comes with the main unit with LED lights, mounting hardware, user manual, and Bluetooth connectivity. Some models may include additional accessories—please check the specific product page for complete details.
Do I need boxing gloves?
While not required, we recommend using boxing gloves or hand wraps for comfort and protection during extended training sessions. This helps prevent hand fatigue and provides a more authentic boxing experience.
Shipping & Delivery
Where do you ship?
We primarily ship within India with reliable third-party logistics partners. Shipping costs and delivery times are calculated at checkout based on your location.
How long does delivery take?
Delivery typically takes 5-10 business days depending on your location. You'll receive tracking information once your order ships so you can monitor its progress.
Do you offer international shipping?
Currently, we focus on domestic shipping within India. For international inquiries, please contact us at support@chimpcarts.com.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your music boxing machine, you can return it within 30 days of delivery for a full refund, provided it's in original condition with all packaging and accessories.
How do I initiate a return?
Contact our customer service team at support@chimpcarts.com with your order number. We'll provide you with return instructions and a return authorization.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
Technical Support
How do I set up my boxing machine?
Each unit comes with a detailed user manual with step-by-step setup instructions. Most machines can be wall-mounted or used with a stand. Setup typically takes 15-30 minutes.
My device won't connect to Bluetooth. What should I do?
First, ensure Bluetooth is enabled on your phone and the boxing machine is in pairing mode (usually indicated by a flashing LED). Try turning both devices off and on, then attempt pairing again. If issues persist, contact our support team.
Is there a warranty?
Yes, all our products come with a manufacturer's warranty covering defects in materials and workmanship. Warranty details vary by product—please check your product page or contact us for specific information.
Can I replace parts if something breaks?
Yes, we offer replacement parts for most components. Contact our support team with your model number and we'll help you get the parts you need.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, net banking, and digital wallets. All transactions are processed securely through our encrypted payment gateway.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Do you offer cash on delivery?
Cash on delivery may be available for select locations. This option will appear at checkout if available for your delivery address.
Still Have Questions?
We're here to help! Our customer support team is ready to assist you.
Email: support@chimpcarts.com
We typically respond within 24 hours during business days.